At 1xwin we take your privacy seriously. This policy explains exactly what data we collect, why we collect it, how it is used, and what rights you have as a player in Pakistan.
Privacy at 1xwin is not an afterthought. These are the core principles that guide every data decision we make.
All data transmitted between your device and 1xwin servers is protected using industry-standard TLS encryption. Whether you are depositing via JazzCash or checking your bet slip, the connection is always secured.
We only collect information that is genuinely needed to run your account, verify your identity, process PKR payments and provide customer support. We do not collect data for its own sake.
Your personal information is never sold to third parties. It is shared only with service providers directly involved in operating the platform — payment processors, KYC verification services and cloud infrastructure partners.
You can request access to your data, ask for corrections, withdraw marketing consent and request account closure at any time. These controls are available through your account settings or by contacting our support team.
Some data is retained and analysed specifically to protect you and other players from fraud, account takeover attempts, money laundering and bonus abuse. This security processing keeps your account and your funds safe.
We do not hold your data indefinitely. Retention periods are defined by purpose — account data is kept for the life of your account plus a standard post-closure period, after which it is securely deleted or anonymised.
This Privacy Policy applies to the 1xwin platform, accessible at https://1xwin.vin, including the 1xwin mobile app for Android and iOS. References to "1xwin", "we", "us" or "our" throughout this policy refer to the operators of the 1xwin platform.
This policy governs how we handle personal data collected from players based in Pakistan who use our sports betting, casino, slots, live casino and related services. All financial transactions on the platform are processed in Pakistani Rupees (PKR).
If you have any questions about how your data is handled, or want to exercise any of your rights described in this policy, you can contact our support team at any time. Contact details are available on the platform.
This policy covers all personal data collected through the 1xwin website, mobile app, customer support channels and any other touchpoint where you interact with our platform. It does not apply to third-party websites or services that may be linked from our pages.
We collect personal data in two main ways: information you provide directly to us, and information collected automatically when you use the platform.
When you register an account, make a deposit, contact support, or complete identity verification, you provide us with information that may include:
When you use the platform — whether on the website or the app — certain technical information is collected automatically:
In some cases we receive information about you from third parties. This includes identity verification results from our KYC providers, fraud risk signals from payment processors, and in some cases, information from other platforms where joint promotions or affiliates are involved. We only use such information where we have a lawful basis to do so.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, DOB, CNIC, passport | KYC verification, account security |
| Contact Data | Email, phone, address | Account management, support, notifications |
| Financial Data | PKR transactions, payment method details | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device info, browser | Security, platform optimisation |
| Usage Data | Games played, bets, session logs | Service delivery, responsible gaming |
| Marketing Data | Promotion preferences, opt-in status | Relevant offers and communications |
We use your personal data only where we have a clear and lawful reason to do so. The main purposes for which we process your data are set out below.
Your registration details are used to create and maintain your 1xwin account, authenticate your login, manage your preferences and communicate important account-related updates. Without this processing, we cannot provide you with a functioning account.
Before processing withdrawals, and in some cases when deposits exceed certain thresholds, we are required to verify your identity. This is a standard Know Your Customer (KYC) process. Your identity documents and personal details are shared with our verification service provider solely for this purpose and are not used for any other form of processing.
Financial data is processed to facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Transaction records are maintained for financial reconciliation and fraud prevention purposes.
Aggregated and anonymised usage data helps us understand how players interact with the platform. This data informs decisions about game selection, feature development, interface improvements and loading performance — particularly for mobile users across Pakistan's varied network conditions.
We analyse gameplay patterns and account activity as part of our responsible gaming obligations. This includes identifying unusual betting behaviour that may indicate a problem, sending session reminders and enforcing self-exclusion and cooling-off periods you have requested. This processing is done in the interest of player wellbeing.
Certain data must be retained and may be disclosed to relevant authorities where required by applicable law, including obligations related to financial crime prevention, anti-money laundering checks and fraud investigation. We process this data because we are legally required to do so, not at our own discretion.
Payment information submitted during deposits or withdrawals — including JazzCash account numbers, Easypaisa wallet IDs, bank account details and card numbers — is handled with an additional layer of protection. Full card numbers are never stored on 1xwin servers. Payment card data is tokenised and processed directly by our Payment Card Industry (PCI-DSS) compliant payment partners.
Transaction history, including deposit amounts in PKR, withdrawal requests and payment method types, is retained as part of your account record. This history is accessible to you at any time through your account transaction log and is used for reconciliation, dispute resolution and fraud prevention purposes.
All deposit and withdrawal transactions in PKR are recorded against your account. This record cannot be deleted as it forms part of our financial audit trail. You can view your full transaction history at any time from within your account dashboard.
1xwin does not sell your personal data to any third party under any circumstances. Your data is shared only in the following limited and controlled situations:
We work with carefully selected third-party service providers who process data on our behalf. These include KYC and identity verification companies, payment processors for JazzCash, Easypaisa, Raast and bank transfers, cloud hosting and infrastructure providers, customer support software platforms, and fraud detection services. All service providers are bound by data processing agreements and are only permitted to use your data for the specific purposes for which they have been engaged.
Where required by applicable law or a valid legal order, we may disclose personal data to relevant authorities. This includes cooperation with financial crime investigations, responses to court orders and other mandatory disclosures. We do not voluntarily share data with governments or law enforcement beyond what is legally required.
In the event of a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. In such circumstances, we will notify registered players by email before any transfer takes place and the new operator will be required to honour the commitments made in this Privacy Policy.
Your personal information is not a product at 1xwin. We have never sold player data to advertising networks, data brokers or any third party for commercial purposes, and we do not intend to.
The 1xwin website and app use cookies and similar technologies to provide a functional, secure and personalised experience. Cookies are small text files stored on your device that help the platform remember your preferences and maintain your session.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the 1xwin platform, including the ability to stay logged in or retain your preferences between sessions.
The 1xwin mobile app uses equivalent device-level tracking technologies. You can manage app tracking permissions through your Android or iOS device settings.
We keep your personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law. The following general retention periods apply:
When data is no longer required, it is either securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for aggregate analysis and platform improvement purposes.
As a player using the 1xwin platform, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers.
You can request a copy of the personal data we hold about you at any time. We will provide this in a clear and readable format. Requests are typically fulfilled within 30 days.
If any information we hold about you is inaccurate or incomplete, you have the right to request a correction. For most account details, you can update this information directly through your account settings.
In certain circumstances, you can ask us to delete your personal data. This right is not absolute — where we are required by law to retain data (for example, financial transaction records), we cannot delete it on request. We will always tell you clearly what can and cannot be erased and why.
You can withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the platform or receive essential account notifications.
To exercise any of the rights described above, contact our customer support team through the platform's help section. We may ask you to verify your identity before acting on a request to ensure we are responding to the account holder and not a third party.
Exercising your data rights at 1xwin is simple. Contact our support team, tell us what you would like, verify your identity, and we will handle the rest. There is no fee for standard data requests.
The 1xwin platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, the account will be closed immediately, all funds will be returned to the originating payment method and all personal data associated with the account will be securely deleted.
If you believe a minor may have created an account on the platform, please contact our support team immediately so we can investigate and take prompt action.
1xwin employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These include:
Despite these measures, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal data, we will notify you promptly and take immediate steps to contain the incident and mitigate any harm.
You also play an important role in keeping your account secure. Use a strong, unique password for your 1xwin account, enable two-factor authentication where available, and never share your login credentials with anyone else.
If you opt in to marketing communications during registration or at any later point through your account settings, we may send you information about promotions, bonuses, new games, cricket and PSL betting markets, special offers and platform news via email, SMS or in-app notifications.
Marketing messages are personalised based on your activity on the platform — for example, if you regularly bet on cricket, we may send you information about PSL season promotions or T20 international specials. This personalisation uses your usage data but does not involve sharing your personal details with third-party advertisers.
You can unsubscribe from marketing communications at any time by:
Unsubscribing from marketing will not affect your receipt of essential account communications such as withdrawal confirmations, security alerts or changes to these policies.
We review and update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements in our privacy practices. When we make material changes to this policy, we will notify registered players by email to the address on file and display a prominent notice on the platform.
The "last updated" date at the top of this page always shows when the most recent revision was made. We recommend reviewing this policy periodically so you are always aware of how your information is being handled.
Your continued use of the 1xwin platform following any update to this policy constitutes your acceptance of the revised version. If you do not agree with an updated policy, you are entitled to request account closure at any time.
For any privacy-related questions or concerns not addressed in this policy, please reach out to our support team through the platform's help section. We take every query seriously and aim to respond within two working days.
The questions Pakistan players ask most often about how 1xwin handles their personal data.